At BRIGHT NEON®, we proudly ship our products across the United Kingdom and Europe. Over 98% of our orders are delivered within 6–9 business days from the date of order.
Delivery Timelines
Express Shipping
Delivery time: 7 business days from the order date.
Standard Shipping
Delivery time: 10 business days from the order date.
Delayed Delivery Clause
Once your order has been shipped and collected by the courier, any further delay is beyond our control. In the unlikely event of a delay, our customer support team will provide assistance and updates.
If BRIGHT NEON® dispatches your order within the stated timeframe but delivery is delayed due to courier or customs issues, our liability is limited to a refund of the shipping cost only.
Exceptions
For signs larger than 140 cm, transit time may increase.
For signs containing more than 30 characters, production time may extend by 2–3 additional days.
Bulk orders (more than two pieces) may require extra production time.
Slight delays may occur during holiday periods, severe weather, or logistics disruptions.
Lost, misplaced, or stolen parcels require additional time to trace and resolve.
Changing Your Shipping Address
You may request a change of shipping address before dispatch. Once a shipping label has been generated and the order is collected, address changes are no longer possible.
If a customer requests a delivery delay or address change after dispatch, BRIGHT NEON® accepts no responsibility for any resulting delay or delivery issue. Additional shipping costs may apply.
Damaged in Transit
Please open your parcel upon delivery and take an unboxing video for your records. If your sign is damaged in transit, contact us within 7 days of delivery.
Photos of the outer box showing any damage (all sides)
A clear photo of the shipping label
Failure to report damage within 7 days will void eligibility for a replacement.
If confirmed as damaged or lost during transit, BRIGHT NEON® will provide a free replacement. Design changes or new delivery addresses may incur additional charges.
Missing or Damaged Items
For any missing or damaged items, please provide:
An unboxing video showing the opening of the parcel
Photos clearly showing the condition of the packaging and the received items
These are essential for us to process claims with our courier and insurance partners. Without this evidence, we may not be able to process replacements.
Lost, Stolen, or Missing Parcels
Our delivery partners typically require a signature upon delivery. If you opt out of this requirement, BRIGHT NEON® cannot be held responsible for lost, missing, or stolen parcels marked as ‘delivered’ by the courier.
If an order is lost in transit, we will provide a free replacement. If declared lost or damaged, BRIGHT NEON® will arrange a replacement at no cost. Requests for modified designs or new shipping addresses may result in extra charges.
Reshipment Clause
If a customer is unavailable to receive their parcel after 2–3 delivery attempts, the package may be returned to our warehouse. In this case, the customer is responsible for reshipment charges.
We encourage all customers to:
Monitor tracking updates
Coordinate with the courier for delivery
Provide any special delivery instructions at checkout
This helps ensure successful delivery and avoids delays.
For any queries or delivery assistance, please contact our customer support team at hello@brightneon.co.uk
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